Tech Support I Pre-Assessment | Network Computing Solutions

Layout

Name *

First

Last

Email *

Date / Time

Date

Time

What is a BIOS? *

What role does DHCP serve in a network? *

What does ISP stand for? *

What functions does DNS perform? *

What does a firewall do on a network? *

What does a router do on a network? *

How would you determine what IP Address a computer is getting? *

In an internet outage, what steps would you take to troubleshoot? *

What are the differences between a server and a desktop? *

If a customer calls in saying their computer fails to boot, how would you address the problem? *

If a customer calls in saying their PC is slow, how would you address the problem? *

What are three abilities of an ideal support technician? *

Priority 1= Most urgent, Priority 5 = Least urgent

Priority 1 *

Priority 2 *

Priority 3 *

Priority 4 *

Priority 5 *

Which of these is a private domain name? *