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Contacts

Who we are

We work with businesses and organizations to increase productivity and profitability through the intelligent application and management of information technology solutions.

Our Mission

Our mission is to provide exceptional service and technology to support the communities we serve. We are made up of teams of IT specialists, MFP/Copier technicians, client relations, and operations specialists that work cohesively towards providing the best possible service to our clients.

Our Values

We are value-driven, focusing on our people and our clients to foster an environment that is based on integrity, innovation, support, collaboration, learning, loyalty, and remaining consistently customer centric. 

Our Vision

Our vision is to provide superior technology solutions by understanding our customer needs.

Benefits

We are committed to offering a variety of competitive benefits that support the emotional, financial, and overall wellness of our people.

Medical, Dental, & Vision 

We offer a variety of competitive benefit programs to meet diverse needs.

Retirement Savings Plan

We value the loyalty of our employees and make contributions towards retirement plans.

Time Off

Recharge with personal time off.

We Care about You!

Bringing good times to all with “Fun Fridays”, annual cornhole tournaments, family events, fantasy football, and so much more! 

Open positions

Responsibilities:

  • Work closely and cohesively with the Technology Team; technicians, consultants, and lead.
  • Work with clients in all settings and manners; in-person/on-site, remote access, telephone, and email.
  • Provide solutions to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Collaborate with NCS staff to produce solutions for clients in a timely manner.
  • Train end-users on technology.
  • Manage backup and replication for clients.
  • Manage updates for Managed Network Service (MNS) clients.
  • Proficient in CRM usage.
  • Utilize CRM; creating tickets for every client encounter, documenting all communication with client. This creates a client history and enables NCS to best serve clients.
  • Gain a knowledge base of technology and products NCS offers. When appropriate communicate with clients about what NCS can do for them.
  • Identify and gather sales opportunities and refer those to the client relations team.
  •  Work with Technology Team to analyze common client issues and finding solutions as a team. When appropriate, share with other NCS staff.